Refund Policy

1. Overview

This Refund Policy explains how ConnectVault.ai handles refunds for subscriptions and credit top-ups purchased through our website or mobile apps.

2. Subscriptions

ConnectVault subscriptions renew automatically through Razorpay until you cancel from Settings or the billing hub. If you cancel, you keep access until the end of the current paid period.

If a renewal payment fails, we email you and keep your plan active for a short grace period while you update your payment method. If payment is not resolved before grace ends, your account reverts to the free Starter plan. Vault keeps your contacts and history; paid ARIA limits apply again only after downgrade.

3. Refund eligibility

We review refund requests on a case-by-case basis within 14 days of the charge. Valid reasons include duplicate charges, charges after a confirmed cancellation, or a documented billing error.

Refunds are generally not offered for partial months already used, consumed ARIA credits, or change of mind after substantial use of paid features.

4. Credit top-ups

Top-up credits are non-refundable once credited to your account, except where required by law or where we failed to deliver the purchased credits.

5. How to request a refund

Email hello@connectvault.ai with your account email, invoice number, and payment date. We respond within 7 business days.

6. Processing

Approved refunds are returned to the original payment method through Razorpay. Banks may take 5-10 business days to show the credit.

7. GST invoices

Indian customers may add a GSTIN in billing settings before checkout. Tax invoices show CGST/SGST or IGST as applicable on INR charges.

8. Contact

Questions about this policy: hello@connectvault.ai.